Oh, I see. Let me re-read what's happening. The user is saying they ARE logged in with the Gmail address that has access. Looking at the screenshot again, it shows "Click here to create an account" which typically means this Gmail address doesn't have any Tag Manager accounts set up yet.
But the user is saying this IS the Gmail address that has access. Let me think about this...
Looking back at the earlier screenshots:
1. First screenshot showed Google tag management settings inside a container
2. Second screenshot showed the same thing but from the Admin tab
3. Third screenshot shows the Tag Manager home page with "All accounts" dropdown and "Click here to create an account"
Wait - I think I misunderstood. The user might be saying that in the first two screenshots, they were ALREADY logged in with this Gmail address. So this Gmail address DOES have access to a container (as shown in screenshots 1 and 2), but when they went back to the home page, it's showing "Click here to create an account."
This is strange behavior. If they have access to a container (which they clearly do based on the first two screenshots where they're inside the Admin section), why would the home page show no accounts?
Possible explanations:
1. The "All accounts" dropdown at the top - maybe they need to select their account from there
2. There might be a display issue or the page needs to refresh
3. They might be looking at the wrong tab (Accounts vs Google tags tabs)
Actually, looking more carefully at the third screenshot, I can see there are two tabs: "Accounts" and "Google tags". The "Accounts" tab is selected and showing "Click here to create an account". Maybe they need to click on their actual account or there's an account in the dropdown?You're right, I apologize for the confusion!
Looking at your screenshot more carefully, I notice you have a dropdown at the top that says **"All accounts"**. Try clicking on that dropdown - your Tag Manager account should be listed there.
Once you select your account from that dropdown, you should see your containers, and then you can access the Admin section to manage users.
Also, I see you're on the "Accounts" tab. You might already have access but the view is just not showing it properly. Can you try:
1. Clicking the **"All accounts"** dropdown at the top
2. Or clicking on the **"Google tags"** tab next to "Accounts"
One of those should show you the container you were just working in (from your first two screenshots). From there, you can navigate to Admin → User Management.
Does clicking on "All accounts" show you any existing accounts?